Speak to a Geek — Legal

Legal information for customers (privacy, terms and booking policy).
Last updated: 2025-12-19
Plain-English policies
UK-friendly

Privacy Policy

Speak to a Geek respects your privacy and is committed to protecting your personal data.

What we collect

  • Name
  • Email address
  • Phone number (if provided)
  • Booking information via Calendly
  • Payment records (processed by Stripe once enabled)

We do not store your card details.

How we use your information

  • To provide the service you book
  • To send booking confirmations and reminders
  • To respond to enquiries and provide support
  • To meet legal and accounting obligations

Third-party services

  • Calendly (bookings)
  • Google Calendar (scheduling)
  • Stripe (payments, once enabled)

We never sell your data.

Your rights

You can request access, correction, or deletion of your data by emailing speaktoageek999@gmail.com.

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Terms of Service

Speak to a Geek provides one-to-one technology support sessions (primarily online) to help customers understand and use their devices and apps.

Reasonable care

We will take reasonable care and aim to explain things clearly. Outcomes can vary depending on device settings, software versions, network issues, and third‑party services.

Your responsibilities

  • Provide accurate information about your device and the issue
  • Ensure your device is charged and has a stable connection
  • Back up important data where possible before a session

Limitations

We are not responsible for problems caused by third‑party services, pre‑existing device faults, or network/provider outages. We are not liable for data loss unless caused by our negligence.

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Booking, Cancellations & Refunds

Booking

Sessions are booked via Calendly.

Cancellations / rescheduling

  • Please cancel or reschedule at least 12 hours before your session.
  • Late cancellations may not be refunded.

Refunds

Refunds are considered case‑by‑case for issues on our side (for example, if we cannot attend the session). If payments are processed through Stripe, refunds are returned to the original payment method.

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Contact Details

Email: speaktoageek999@gmail.com

Booking link: calendly.com/speaktoageek999

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